Returned and reimbursements

Returned and reimbursements


Rendered for lack or non -compliance

If you have received an incorrect or damaged product, communicate it to the email address And we will immediately activate for free replacement, according to this procedure:

  • Send us the photos of the incorrect or damaged product with any notes
  • Pack the product you received as you received it
  • You will be sent a new product*
  • At the time of delivery of the new product you will have to return the incorrect or damaged one to the courier

*If the product is not available you will be asked to choose a new product or you will get the complete refund of the costs you incur

Right of withdrawal

You have the right to withdraw from the contract, without indicating the reasons, within 14 days since you or a third party in charge (i) received the product or (ii) in the case of purchase of several products delivered separately with a single order, He received the last product.

If the withdrawal is due to personal reasons and not attributable to us (damaged or incorrect product) you will be paid the reimbursement (once you have received the product behind) deducted of all the shipping costs incurred and the costs for the return will be at your expense .

To exercise the right of withdrawal, you should inform Poptoys, with registered office in Rome, of your decision by sending an email to the address: info@Poptoys,it. Following which you will receive an email of confirmation of the withdrawal of the withdrawal, containing the instructions to proceed with the return of the product.

To respect the withdrawal deadline, it is sufficient that sending the request before the expiry of the withdrawal period.

If you rekind you will be reimbursed the payments you made, excluding the delivery costs incurred, within 14 days from when we receive your decision to withdraw. These refunds will be made using the same means of payment used for the initial transaction, unless you request a refund on a different means of payment, in this case any additional costs will be at your expense deriving from the different means of payment from you chosen .

If you received the product, you are asked to return it without undue delay and, in any case, within 14 days from the day you communicated the withdrawal. The term is respected if you respect the assets before the expiry of the 14 -day period. Direct costs for the return of the goods will be at your expense. If you exercise the withdrawal through the site using the return service offered by the site, before confirming the request for withdrawal you will be indicated the cost of transport for the return of the goods.

You are only responsible for the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and functioning of the goods.




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